Return & Refund Policy

Last Updated: September 17, 2026

At ShopNests, we want to make the return and refund process clear and straightforward. This policy explains when an item may be returned and how refunds are handled.

1. Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item should:

Be unused and in its original condition
Include the original packaging, where applicable
Include all accessories, parts, and documentation that came with the product

Some products may be subject to additional return restrictions or requirements.

2. Non-Returnable Items

Certain products may not be eligible for return because of health, safety, hygiene, or other applicable restrictions, including:

Certain personal care or hygiene products
Food and consumable products
Products that cannot be resold after being opened for health or safety reasons
Products specifically identified as non-returnable on the product page

If you are unsure whether your item is eligible for return, please contact us before sending it back.

3. Damaged, Defective, or Incorrect Items

Please contact us as soon as reasonably possible if you receive:

A damaged product
A defective product
An incorrect product
A product with missing parts or components

Please provide your order number and, when appropriate, photographs showing the condition of the product or package.

After reviewing the request, we will provide instructions regarding the appropriate resolution, which may include a replacement, refund, or return.

4. How to Request a Return

To request a return, contact our customer service team:

Email: support@shopnests.shop
Phone: +1 210-460-2010

Please provide:

Order number
Product name
Reason for the return
Photographs or other supporting information, when applicable

Please do not send a product back before receiving return instructions from ShopNests.

5. Return Shipping Costs

For returns requested because you changed your mind, ordered the wrong item, or no longer want the product, the customer may be responsible for the return shipping cost.

If an item is received damaged, defective, or incorrect, ShopNests will review the circumstances and determine the appropriate return shipping arrangement or resolution.

6. Refunds

After an approved return is received and inspected, we will notify you regarding the status of your refund.

If the refund is approved, it will generally be issued to the original payment method.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

7. Partial Refunds

A partial refund may be considered if a returned product has:

Signs of use
Damage caused after delivery
Missing parts or accessories
Missing original packaging where required
Other conditions that materially affect the condition or resale value of the item

Any applicable deduction will be communicated to the customer.

8. Exchanges

If you receive a damaged, defective, or incorrect product, please contact us.

Depending on product availability and the circumstances of the case, we may offer a replacement, refund, or another appropriate resolution.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We cannot guarantee that an order can be cancelled once it has been processed or shipped.

If the cancellation is successfully processed, any applicable refund will generally be issued to the original payment method.

10. Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned to us because of an incorrect address, incomplete address, refusal of delivery, or repeated unsuccessful delivery attempts, please contact customer service to discuss the available options.

Additional shipping costs may apply where permitted.

11. Contact Us

If you have questions about returns or refunds, please contact:

ShopNests
4108 Buckhannan Avenue
Syracuse, NY 13224
United States