{"id":6096,"date":"2026-09-17T16:30:45","date_gmt":"2026-09-17T08:30:45","guid":{"rendered":"https:\/\/shopnests.shop\/?page_id=6096"},"modified":"2026-09-17T16:30:46","modified_gmt":"2026-09-17T08:30:46","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/shopnests.shop\/index.php\/return-refund-policy\/","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Last Updated: September 17, 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>ShopNests<\/strong>, we want to make the return and refund process clear and straightforward. This policy explains when an item may be returned and how refunds are handled.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Return Period<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers may request a return within <strong>30 days of receiving their order<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, the item should:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be unused and in its original condition<\/li>\n\n\n\n<li>Include the original packaging, where applicable<\/li>\n\n\n\n<li>Include all accessories, parts, and documentation that came with the product<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Some products may be subject to additional return restrictions or requirements.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Certain products may not be eligible for return because of health, safety, hygiene, or other applicable restrictions, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Certain personal care or hygiene products<\/li>\n\n\n\n<li>Food and consumable products<\/li>\n\n\n\n<li>Products that cannot be resold after being opened for health or safety reasons<\/li>\n\n\n\n<li>Products specifically identified as non-returnable on the product page<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you are unsure whether your item is eligible for return, please contact us before sending it back.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Damaged, Defective, or Incorrect Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact us as soon as reasonably possible if you receive:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A damaged product<\/li>\n\n\n\n<li>A defective product<\/li>\n\n\n\n<li>An incorrect product<\/li>\n\n\n\n<li>A product with missing parts or components<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please provide your <strong>order number<\/strong> and, when appropriate, photographs showing the condition of the product or package.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After reviewing the request, we will provide instructions regarding the appropriate resolution, which may include a replacement, refund, or return.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. How to Request a Return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To request a return, contact our customer service team:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a href=\"mailto:support@shopnests.shop\">support@shopnests.shop<\/a><br><strong>Phone:<\/strong> +1 210-460-2010<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Product name<\/li>\n\n\n\n<li>Reason for the return<\/li>\n\n\n\n<li>Photographs or other supporting information, when applicable<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please do not send a product back before receiving return instructions from ShopNests.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Return Shipping Costs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For returns requested because you changed your mind, ordered the wrong item, or no longer want the product, the customer may be responsible for the return shipping cost.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If an item is received damaged, defective, or incorrect, ShopNests will review the circumstances and determine the appropriate return shipping arrangement or resolution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After an approved return is received and inspected, we will notify you regarding the status of your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the refund is approved, it will generally be issued to the <strong>original payment method<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Partial Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A partial refund may be considered if a returned product has:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Signs of use<\/li>\n\n\n\n<li>Damage caused after delivery<\/li>\n\n\n\n<li>Missing parts or accessories<\/li>\n\n\n\n<li>Missing original packaging where required<\/li>\n\n\n\n<li>Other conditions that materially affect the condition or resale value of the item<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Any applicable deduction will be communicated to the customer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a damaged, defective, or incorrect product, please contact us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on product availability and the circumstances of the case, we may offer a replacement, refund, or another appropriate resolution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Order Cancellations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to cancel an order, please contact us as soon as possible after placing the order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We cannot guarantee that an order can be cancelled once it has been processed or shipped.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the cancellation is successfully processed, any applicable refund will generally be issued to the original payment method.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Refused or Undeliverable Packages<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for providing a complete and accurate shipping address.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a package is returned to us because of an incorrect address, incomplete address, refusal of delivery, or repeated unsuccessful delivery attempts, please contact customer service to discuss the available options.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additional shipping costs may apply where permitted.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have questions about returns or refunds, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ShopNests<\/strong><br>4108 Buckhannan Avenue<br>Syracuse, NY 13224<br>United States<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a href=\"mailto:support@shopnests.shop\">support@shopnests.shop<\/a><br><strong>Phone:<\/strong> +1 210-460-2010<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please keep your order confirmation and return-related correspondence until your return or refund has been fully resolved.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ShopNests \u2014 Everyday Essentials for a Brighter Home<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: Septem&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6096","page","type-page","status-publish","hentry"],"post-meta":{"_edit_lock":["1789633849:1"],"_edit_last":["1"],"site-container":["default"],"site-header-transparent":["default"],"site-page-header":["default"],"site-sidebar":["default"],"_elementor_global_class_usage_indexed":["1"],"_elementor_page_assets":["a:0:{}"]},"_links":{"self":[{"href":"https:\/\/shopnests.shop\/index.php\/wp-json\/wp\/v2\/pages\/6096","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shopnests.shop\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shopnests.shop\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shopnests.shop\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shopnests.shop\/index.php\/wp-json\/wp\/v2\/comments?post=6096"}],"version-history":[{"count":1,"href":"https:\/\/shopnests.shop\/index.php\/wp-json\/wp\/v2\/pages\/6096\/revisions"}],"predecessor-version":[{"id":6169,"href":"https:\/\/shopnests.shop\/index.php\/wp-json\/wp\/v2\/pages\/6096\/revisions\/6169"}],"wp:attachment":[{"href":"https:\/\/shopnests.shop\/index.php\/wp-json\/wp\/v2\/media?parent=6096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}